Responsible Gaming at db365

Deposit Limits

One of the most effective ways to keep gambling enjoyable is to decide in advance how much money you are comfortable spending over a given period. db365 allows every registered player to set deposit limits directly from their account settings at any time. Deposit limits apply to all payment methods on the Platform, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Once a limit is set, it is enforced automatically — no extra steps required on your part.

• Daily deposit limit: cap the total amount you can deposit within a 24-hour period, resets at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly deposit limit: cap deposits across any rolling 7-day window, providing a broader view of your spending pattern.
• Monthly deposit limit: cap deposits over any rolling 30-day period, ideal for players who prefer to budget on a monthly salary cycle.
• Limit reductions take effect immediately. Limit increases require a mandatory 7-day cooling-off period before they come into force, giving you time to reconsider.

Session Time Controls

It is easy to lose track of time when you are engaged in an exciting cricket match on db365 or spinning through a new slots release. Session time controls are designed to break that immersion at regular intervals so you can make a deliberate, conscious decision about whether you want to continue playing. Unlike deposit limits that manage financial exposure, session time controls manage the time dimension of your play — a completely separate but equally important aspect of responsible gaming.

Players can configure session reminders to appear at intervals of 30 minutes, 1 hour, 2 hours, or a custom interval of their choosing. When a reminder triggers, an on-screen notification displays a summary of your current session duration and your net win or loss position for that session. You can then choose to continue, take a break, or end the session entirely. db365 will never pressure you to continue playing after a reminder — the decision is entirely yours.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at db365. It is designed for players who feel they need a complete break from gambling — whether for a specific period or permanently. When you activate self-exclusion, your account is suspended immediately and you will not be able to log in, deposit, place bets, or redeem bonuses for the duration of the exclusion period. db365 will also suppress all marketing communications to you during the exclusion period.

• Short-term break (7–30 days): ideal if you feel you have been playing a little more than usual and need a brief reset period.
• Medium-term exclusion (1–6 months): suitable for players who want a structured pause while addressing other priorities in their personal or professional life.
• Long-term exclusion (6 months–5 years): for players who recognise that gambling has become a significant problem and want a substantial period away from the Platform.
• Permanent self-exclusion: for players who wish to permanently close their account and never return to db365. This action is irreversible. All active balances will be returned to the player's registered payment method after any pending withdrawal checks are completed.

Self-exclusion takes effect within 24 hours of your request being processed. To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly at [email protected]. db365 will not attempt to persuade you to reconsider your self-exclusion request. Your decision will be respected and processed promptly.

Reality Check Feature

The reality check feature is an optional on-screen prompt that gives you a clear, factual picture of where you stand in your current gambling session. It is designed to counteract the natural human tendency to underestimate how long we have been playing or how much we have actually spent. When a reality check prompt appears, it displays your session start time, total session duration, total amount deposited during the session, total amount wagered, and your net win or loss position.

Players can configure reality checks to trigger every 30 minutes, every hour, or at any custom interval. The prompt is non-intrusive — it appears as an overlay that you can dismiss with one tap after reviewing the information. db365 recommends enabling reality checks for all session lengths, but particularly for sessions that are expected to last more than one hour. Players who use the reality check feature consistently report feeling more in control of their gambling activity.

Age Verification — 21+ Policy

db365 enforces a strict minimum age requirement of 21 years. This is not a suggestion — it is a firm policy that db365 applies without exception to every player in Bangladesh. At the point of registration, every new player is required to confirm that they are aged 21 or above. db365 reserves the right to request documentary proof of age from any player at any time, including at the point of first withdrawal, and to suspend accounts pending age verification.

Where there is any reason to doubt a player's stated age — for example, if their playing behaviour is inconsistent with an adult profile, or if a third party reports a concern — db365 will immediately restrict the account and initiate a formal age verification process. Documents accepted for age verification include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. During any verification period, deposits and withdrawals will be suspended until the process is complete.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to self-identify because the changes happen slowly over time. db365 asks every player to honestly consider whether any of the following signs apply to their gambling behaviour. These are not accusations — they are signposts that, if recognised early, can prevent a manageable situation from becoming a serious one.

• You spend more money gambling than you originally planned or can comfortably afford.
• You find yourself chasing losses — betting more to try to recover money you have already lost.
• Gambling is affecting your sleep, work, studies, or relationships.
• You feel anxious, irritable, or restless when you are not gambling.
• You have borrowed money, sold possessions, or used bill money to fund your gambling.
• You keep your gambling activity secret from family members or close friends.
• You have tried to stop or cut back on gambling but found it difficult or impossible.

If you recognise two or more of the signs above in your own behaviour, db365 strongly encourages you to use our self-exclusion tool immediately and to reach out to our support team. You do not need to be in crisis to ask for help — reaching out early is always the right decision.

Tips for Safe and Enjoyable Play

The overwhelming majority of db365 players in Bangladesh enjoy gambling as a fun pastime without any negative consequences. The following practical tips are the habits of experienced, responsible players — worth adopting regardless of how long you have been playing.

• Always set a budget before you start playing and stick to it, regardless of results. Treat your gambling budget as entertainment spending — money you are comfortable losing entirely.
• Never gamble with money that is reserved for essential expenses such as rent, food, utilities, school fees, or loan repayments.
• Take regular breaks during your session. Step away from the screen for at least 10 minutes every hour to refresh your perspective and decision-making.
• Do not gamble when you are emotionally upset, stressed, tired, or under the influence of alcohol. Impaired judgment leads to impulsive decisions and larger losses.
• Accept that losses are a normal part of gambling. Games are designed with a mathematical house edge, and over time the outcomes are random. Chasing losses rarely leads to recovery and usually makes the situation worse.
• Keep gambling in its proper place as one leisure activity among many. Maintain your other hobbies, social connections, and physical activities so that gambling never becomes the primary focus of your free time.

Get Help — You Are Not Alone

If you feel that gambling is becoming a problem for you or someone you care about, reaching out for help is the most important step you can take. db365's support team is available to help you activate any of the responsible gaming tools described on this page, or simply to listen and point you in the right direction. You are never judged for asking for help — our team treats all responsible gaming contacts with complete confidentiality and respect.

db365 is committed to creating a gambling environment in Bangladesh that is safe, fair, and enjoyable for every player. Responsible gaming is not an afterthought at db365 — it is central to how we operate and how we measure our success as a platform. We are proud to offer these tools and we encourage every player to use them.